Complaints Mechanism

An independent complaints mechanism focused on effective remedy

Complaints Mechanism overview

Accessible

Through All Employee Meetings, everyone working in Accord-covered factories is given access to a phone number to raise occupational safety & health complaints.

Impartial investigation

The complaints handlers are trained to assess and process each complaint in a timely, impartial manner, before presenting their findings to the factory management, complainant, and responsible brands.

Independent & confidential

The complaints mechanism is operated on behalf of Accord signatories by independent complaints handlers who are trained in protecting confidentiality.

Ensuring remedy

Where an occupational health and safety complaint is found to have grounds, the complaints handler will issue a resolution that ensures remediation of hazards and remedy for any harm done.

Health and Safety Complaints

Pakistan

The Accord Complaints Mechanism in Pakistan is implemented on behalf of signatory brands and in accordance with UN effectiveness criteria – legitimate, accessible, predictable, equitable, transparent, rights-compatible – as well as the requirements of due diligence legislation. The Accord team works with factory management and brands to address complaints and ensure the delivery of remedies.

Bangladesh

Since June 2020, the Occupational Safety and Health Complaints Mechanism in Bangladesh has been operated by the RMG Sustainability Council (RSC). The archive of complaints filed with and closed by the Accord is available here.

Bangladesh

Since June 2020, the Occupational Safety and Health Complaints Mechanism has been operated by the RMG Sustainability Council (RSC) in Bangladesh. The archive of complaints filed with and closed by the Accord is available here.

The overview of complaints filed under the OSH Complaints Mechanism in Bangladesh is available on the RSC’s website.

Factory Name Withheld
Filed by:
Federation
Date Filed:
08 February 2023
Status
Non-OSH
Description
The Complainant alleged an employee (staff) had not been paid his/her due salary and other due separation from employment entitlements, including service benefits (6 years) and earned leave encashment, after s/he resigned from employment at the factory. The Complainant’s proposed remedy was for the employee to be immediately paid his/her due salary and other due separation from employment entitlements.
Outcome
Non-OSH complaint. Not processed by the RSC. Not forwarded to parties because the factory is an Accord/RSC "no brand" factory and the complaint was not specific to RSC inspections and/or remediation. The Complainant was provided with the toll free number for the Department of Inspections for Factories and Establishments (DIFE).
New Dacca Industries Ltd
Filed by:
Individual Worker(s)
Date Filed:
07 February 2023
Status
Non-OSH
Description
The Complainant alleged non-payment of due provident fund entitlements, after s/he resigned from employment at the factory. The Complainant's proposed remedy was to immediately be paid his/her due provident fund entitlements.
Outcome
Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.
Knit Bazaar (Pvt) Ltd.
Filed by:
Federation
Date Filed:
01 February 2023
Status
Non-OSH
Description
The Complainant alleged s/he was prevented from continuing employment at the factory because s/he had been absent from work without prior authorisation (3 days) to attend a relative's funeral. The Complainant further alleged the worker had not been paid his/her due separation from employment entitlements, including earned leave encashment and termination benefits. The Complainant's proposed remedy was for Factory Management to immediately pay his/her due separation from employment entitlements.
Outcome
Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.
Knit Bazaar (Pvt) Ltd.
Filed by:
Federation
Date Filed:
31 January 2023
Status
Non-OSH
Description
The Complainant alleged s/he was instructed to stop reporting for work and subsequently instructed to sign several papers. The Complainant further alleged non-payment of his/her due separation from employment entitlements, including earned leave encashment and termination benefits. The Complainant’s proposed remedy was to be immediately paid his/her due separation from employment entitlements.
Outcome
Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.
Dird Composite Textiles Ltd.
Filed by:
Individual Worker(s)
Date Filed:
30 January 2023
Status
Non-OSH
Description
The Complainant alleged non-payment of due service benefits (7 years) and earned leave encashment after s/he resigned from employment at the factory with 2 months' notice. The Complainant’s proposed remedy was for Factory Management to immediately pay his/her due service benefits and earned leave encashment.
Outcome
Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.
Dipta Apparels Ltd.
Filed by:
Individual Worker(s)
Date Filed:
26 January 2023
Status
Non-OSH
Description
The Complainant alleged non-payment of due earned wages (11 days), overtime allowance (40 hours), night shift allowance (15 days) and earned leave encashment, after s/he resigned from employment at the factory with 2 months' notice. The Complainant’s proposed remedy was to be immediately paid his/her due payments.
Outcome
Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.
Dird Composite Textiles Ltd.
Filed by:
Individual Worker(s)
Date Filed:
24 January 2023
Status
Non-OSH
Description
The Complainant alleged non-payment of due earned wages (1 month) and other separation from employment entitlements, including service benefits (13 years), earned leave encashment and provident fund entitlements, after s/he resigned from employment at the factory. The Complainant stated that s/he tried to resign but Factory Management did not accept his/her resignation letter. The Complainant’s proposed remedy was for Factory Management to immediately pay his/her due earned wages, service benefits, earned leave encashment and provident fund entitlements.
Outcome
Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.
Factory Name Withheld
Filed by:
Individual Worker(s)
Date Filed:
23 January 2023
Status
Factory Not Covered
Description
The Complainant alleged s/he was kicked by a named Factory Manager. The Complainant informed the RSC that several co-workers witnessed the incident.
Outcome
Not processed by the RSC. The factory is not a listed supplier of the Accord/RSC. In accordance with RSC protocols, the Complainant was provided with the toll free number for the Department of Inspections of Factories and Establishments (DIFE).
Hop Lun Intimate (Bangladesh) Limited. (previously Daeyu Fashions Ltd)
Filed by:
Individual Worker(s)
Date Filed:
15 January 2023
Status
Non-OSH
Description
The Complainant alleged s/he was prevented from continuing employment at the factory because s/he had been absent from work without prior authorisation (6 days) to attend a relative's funeral and was unable to provide Factory Management with the death certificate. The Complainant's proposed remedy was to be allowed to continue working at the factory.
Outcome
Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.
Dird Composite Textiles Ltd. (NEW)
Filed by:
Individual Worker(s)
Date Filed:
12 January 2023
Status
Non-OSH
Description
The Complainant alleged non-payment of due earned wages (28 days), service benefits (6 years, 10 months), night shift allowance (20 days), Eid festival bonuses (2022, 50%; 2021, 100%) and earned leave encashment, after s/he resigned from employment at the factory with immediate effect. The Complainant’s proposed remedy was to immediately be paid his/her due payments, after adjusting for the deduction of wages in lieu of notice period.
Outcome
Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.
Alignment withUN Standards

The Accord Complaints Mechanism is aligned with the criteria for effective grievance mechanisms provided in the United Nations Guiding Principles on Business and Human Rights ( Principle 31 – Access to Remedy).

Download criteria
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